UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM
CURRENT REPORT
PURSUANT TO SECTION 13 OR 15(D)
OF THE SECURITIES EXCHANGE ACT OF 1934
Date of Report (Date of earliest event reported):
(Exact name of registrant as specified in its charter)
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(State or other jurisdiction of incorporation) |
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(I.R.S. Employer Identification No.) |
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(Address of principal executive offices) |
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(Zip Code) |
(
(Registrant’s telephone number, including area code)
Not Applicable
(Former name or former address, if changed since last report)
Check the appropriate box below if the Form 8-K is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425) |
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12) |
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b)) |
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c)) |
Securities registered pursuant to Section 12(b) of the Act:
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Title of each class |
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Name of each exchange on which registered |
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Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐
Item 2.02. Results of Operations and Financial Condition.
Talkspace, Inc. (the “Company”) issued a press release on October 29, 2024 announcing its financial results for the quarter ended September 30, 2024. A copy of the press release issued in connection with this announcement is furnished as Exhibit 99.1 attached hereto.
The information in this Item 2.02, including the information contained in Exhibit 99.1 of this Current Report on Form 8-K, is being furnished hereby and shall not be deemed to be “filed” for the purposes of Section 18 of the Securities Exchange Act of 1934 (the “Exchange Act”), or otherwise subject to the liabilities of such section, nor shall such information be deemed incorporated by reference in any filing under the Securities Act of 1933 or the Exchange Act, except as shall be expressly set forth by specific reference in such a filing.
Item 7.01. Regulation FD Disclosure.
On October 29, 2024, the Company posted supplementary slides (the “Slides”) regarding the Company’s financial results for the quarter ended September 30, 2024 on the Company’s investor relations website at https://investors.talkspace.com/investor-relations. The Slides are furnished as Exhibit 99.2. The Company may use the Slides, in whole or in part, and possibly with minor modifications, in connection with presentations to investors after such date.
The information contained in the Slides is summary information that is intended to be considered in the context of the Company’s Securities and Exchange Commission (“SEC”) filings and other public announcements that the Company may make, by press release or otherwise, from time to time. Except as required by law, the Company undertakes no duty or obligation to publicly update or revise the information contained in this report, although it may do so from time to time as its management believes is warranted. Any such updating may be made through the filing of other reports or documents with the SEC, through press releases or through other public disclosures.
This information in this Item 7.01, including the information contained in Exhibit 99.2 of this Current Report on Form 8-K, is being furnished hereby and shall not be deemed to be “filed” for purposes of Section 18 of the Exchange Act, or otherwise subject to the liabilities of such section, nor shall such information be deemed incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by specific reference in such a filing.
Item 9.01. Financial Statements and Exhibits.
(d) Exhibits
Exhibit Number |
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Description |
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Press Release issued by Talkspace, Inc. dated October 29, 2024. |
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104 |
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Cover Page Interactive Data File (embedded within the Inline XBRL document). |
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
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Talkspace, Inc. |
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Date: |
October 29, 2024 |
By: |
/s/ Ian Harris |
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Ian Harris Chief Financial Officer |
Exhibit 99.1
Talkspace Announces Third Quarter 2024 Results
3Q 2024 Total revenue grew 23% year-over-year, driven by 45%
year-over-year growth in Payor revenue
Increased 3Q 2024 GAAP Net income to $1.9 million
from $4.4 million net loss year-over-year
3Q 2024 Adjusted EBITDA1 of $2.4 million
NEW YORK, New York - October 29, 2024 – Talkspace, Inc. (“Talkspace” or the “Company”) (NASDAQ: TALK), today reported third quarter 2024 financial results.
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Three Months |
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Nine Months |
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September 30, 2024 (Unaudited) |
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Results |
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% Variance from Prior Year |
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Results |
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% Variance from Prior Year |
(In thousands unless otherwise noted) |
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Number of eligible lives at period end (in millions) |
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158.1 |
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40% |
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158.1 |
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40% |
Number of completed Payor sessions |
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316.4 |
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38% |
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899.2 |
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50% |
Number of Consumer active members at period end |
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8.6 |
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(35)% |
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8.6 |
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(35)% |
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Total revenue |
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$47,399 |
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23% |
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$138,873 |
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29% |
Gross profit |
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$21,621 |
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15% |
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$64,303 |
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20% |
Gross margin % |
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45.6% |
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46.3% |
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Operating expenses |
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$21,522 |
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(10)% |
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$69,369 |
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(6)% |
Net income (loss) |
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$1,874 |
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* |
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$(66) |
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100% |
Adjusted EBITDA (1) |
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$2,350 |
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* |
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$4,303 |
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* |
Cash and cash equivalents at period end |
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$118,994 |
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— |
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$118,994 |
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— |
* Percentage not meaningful.
“Talkspace delivered solid third quarter financial results with 23% revenue growth and our third consecutive quarter of adjusted EBITDA profitability. We have made meaningful strides in fortifying our relationships with key payor partners who view us as the leading full-scale, pure-play behavioral health provider and truly recognize the importance of our differentiated focus on clinical excellence,” said Dr. Jon Cohen, CEO of Talkspace.
Dr. Cohen continued, “The mental health crisis remains a critical issue and Talkspace is at the forefront of addressing this need through our highly qualified network of diverse, clinically-licensed providers and our innovative platform. I'm particularly proud of our expansion to now serve more than 158 million covered lives, including increased access for seniors, teens, and members of our Military - populations with unique and pressing behavioral health needs. Our innovative approach and strategic growth have positioned us as the largest behavioral telehealth network in the U.S., enabling us to meet the escalating demand for accessible, high-quality behavioral health services.”
1
Third Quarter 2024 Key Performance Metrics
Financial Guidance
Talkspace continues to expect fiscal year 2024 revenue to be in the range of $185 million to $195 million, growth of 23-30%, and adjusted EBITDA to be in the range of $4 million to $8 million.
2
Conference Call, Presentation Slides, and Webcast Details
The Third Quarter 2024 earnings conference call and webcast will be held Tuesday, October 29, 2024, at 8:30 a.m. E.T. The conference call will be available via audio webcast at investors.talkspace.com and can also be accessed by dialing (888) 596-4144 for U.S. participants, or +1 (646) 968-2525 for international participants, and referencing participant code 2125813. A replay will be available shortly after the call’s completion and remain available for approximately 90 days.
About Talkspace
Talkspace (NASDAQ: TALK) is a leading virtual behavioral healthcare provider committed to helping people lead healthier, happier lives through access to high-quality mental healthcare. At Talkspace, we believe that mental healthcare is core to overall health and should be available to everyone.
Talkspace pioneered the ability to text with a licensed therapist from anywhere and now offers a comprehensive suite of mental health services, including therapy for individuals, teens, and couples, as well as psychiatric treatment and medication management (18+). With Talkspace’s core therapy offerings, members are matched with one of thousands of licensed therapists within days and can engage in live video, audio, or chat sessions, and/or unlimited asynchronous text messaging sessions.
All care offered at Talkspace is delivered through an easy-to-use, fully-encrypted web and mobile platform that meets HIPAA, federal, and state regulatory requirements. More than 158 million Americans have access to Talkspace through their health insurance plans, employee assistance programs, our partnerships with leading healthcare companies, or as a free benefit through their employer, school, or government agency.
For more information, visit www.talkspace.com.
For Investors:
ICR Westwicke
TalkspaceIR@westwicke.com
For Media:
John Kim
SKDK
(310) 997-5963
jkim@skdknick.com
3
Forward Looking Statements
This press release contains certain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, as amended. All statements contained in this press release that do not relate to matters of historical fact should be considered forward-looking, including statements regarding our financial condition, anticipated financial performance, achieving profitability, business strategy and plans, market opportunity and expansion and objectives of our management for future operations. These forward-looking statements generally are identified by the words “anticipate,” “believe,” “contemplate,” “continue,” “could,” “estimate,” “expect,” “forecast,” “future,” “intend,” “may,” “might,” “opportunity,” “plan,” “possible,” “potential,” “predict,” “project,” “should,” “strategy,” “strive,” “target,” “will,” or “would,” the negative of these words or other similar terms or expressions. The absence of these words does not mean that a statement is not forward-looking. Forward-looking statements are predictions, projections and other statements about future events that are based on current expectations and assumptions and, as a result, are subject to risks and uncertainties. Many important factors could cause actual future events to differ materially from the forward-looking statements in this press release, including but not limited to: (i) our business and the markets we operate in are rapidly evolving; (ii) rapid technological change in our industry; (iii) our ability to secure clients' contract renewals; (iv) our ability to maintain and expand our network of therapists, psychiatrists and other providers; (v) a decline in the prevalence of enterprise-sponsored healthcare or the emergence of new technologies may adversely impact our DTE business; (vi) if our or our vendors’ security measures fail or are breached; (vii) changes in healthcare laws, regulations or trends and our ability to operate in the heavily regulated healthcare industry; and (viii) and the other factors, risks and uncertainties described under the caption “Risk Factors” in our most recent Annual Report on Form 10-K filed with the Securities and Exchange Commission (“SEC”) on March 13, 2024, subsequent quarterly reports on Form 10-Q and our other documents filed from time to time with the SEC. These filings identify and address other important risks and uncertainties that could cause actual events and results to differ materially from those contained in the forward-looking statements. Forward-looking statements speak only as of the date they are made. Readers are cautioned not to put undue reliance on forward-looking statements, and we assume no obligation and do not intend to update or revise these forward-looking statements, whether as a result of new information, future events, or otherwise unless required to do so under applicable law. We do not give any assurance that we will achieve our expectations.
4
Talkspace, Inc.
Condensed Consolidated Income Statements
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Three Months Ended |
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Nine Months Ended |
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2024 |
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2023 |
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% Change |
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2024 |
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2023 |
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% Change |
(in thousands, except percentages, share and per share data) |
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Unaudited |
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Unaudited |
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Unaudited |
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Unaudited |
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Revenue: |
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Payor revenue |
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$32,039 |
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$22,112 |
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44.9 |
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$90,492 |
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$55,462 |
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63.2 |
DTE revenue |
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9,370 |
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8,002 |
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17.1 |
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28,911 |
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24,717 |
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17.0 |
Consumer revenue |
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5,990 |
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8,532 |
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(29.8) |
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19,470 |
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27,448 |
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(29.1) |
Total revenue |
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47,399 |
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38,646 |
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22.6 |
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138,873 |
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107,627 |
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29.0 |
Cost of revenues |
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25,778 |
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19,797 |
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30.2 |
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74,570 |
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54,218 |
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37.5 |
Gross profit |
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21,621 |
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18,849 |
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14.7 |
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64,303 |
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53,409 |
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20.4 |
Operating expenses: |
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Research and development |
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2,352 |
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4,180 |
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(43.7) |
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8,254 |
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13,704 |
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(39.8) |
Clinical operations, net |
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1,677 |
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1,405 |
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19.4 |
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4,802 |
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4,681 |
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2.6 |
Sales and marketing |
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12,337 |
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13,184 |
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(6.4) |
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38,615 |
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39,698 |
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(2.7) |
General and administrative |
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5,156 |
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5,259 |
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(2.0) |
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17,698 |
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15,952 |
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10.9 |
Total operating expenses |
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21,522 |
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24,028 |
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(10.4) |
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69,369 |
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74,035 |
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(6.3) |
Income (loss) from operations |
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99 |
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(5,179) |
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* |
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(5,066) |
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(20,626) |
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75.4 |
Financial (income), net |
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(1,701) |
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(779) |
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118.4 |
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(5,123) |
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(2,915) |
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75.7 |
Income (loss) before taxes on income |
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1,800 |
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(4,400) |
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* |
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57 |
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(17,711) |
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* |
Taxes on income |
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(74) |
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14 |
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* |
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123 |
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165 |
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(25.5) |
Net income (loss) |
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$1,874 |
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$(4,414) |
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* |
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$(66) |
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$(17,876) |
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99.6 |
Net income (loss) per share: |
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Basic |
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$0.01 |
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$(0.03) |
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* |
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$(0.00) |
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$(0.11) |
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99.6 |
Diluted |
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$0.01 |
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$(0.03) |
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* |
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$(0.00) |
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$(0.11) |
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99.6 |
Weighted average shares used to compute net income (loss) per share: |
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Basic |
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168,426,349 |
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166,570,673 |
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168,805,882 |
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164,215,802 |
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Diluted |
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176,227,040 |
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166,570,673 |
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168,805,882 |
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164,215,802 |
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* Percentage not meaningful.
5
Talkspace, Inc.
Condensed Consolidated Balance Sheets
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September 30, 2024 |
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December 31, 2023 |
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(in thousands) |
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Unaudited |
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ASSETS |
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CURRENT ASSETS: |
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Cash and cash equivalents |
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$ |
118,994 |
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$ |
123,908 |
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Accounts receivable, net |
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9,602 |
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10,174 |
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Other current assets |
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2,922 |
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5,718 |
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Total current assets |
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131,518 |
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139,800 |
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Other long-term assets |
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6,713 |
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2,421 |
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Total assets |
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$ |
138,231 |
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$ |
142,221 |
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LIABILITIES AND STOCKHOLDERS’ EQUITY |
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CURRENT LIABILITIES: |
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Accounts payable |
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$ |
8,299 |
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$ |
6,111 |
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Deferred revenues |
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3,507 |
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3,069 |
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Accrued expenses and other current liabilities |
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7,247 |
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12,468 |
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Total current liabilities |
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19,053 |
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21,648 |
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Warrant liabilities |
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1,048 |
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1,842 |
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Other liabilities |
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542 |
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85 |
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Total liabilities |
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20,643 |
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23,575 |
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STOCKHOLDERS’ EQUITY: |
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Common stock |
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17 |
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16 |
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Additional paid-in capital |
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388,021 |
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389,014 |
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Accumulated deficit |
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(270,450 |
) |
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(270,384 |
) |
Total stockholders’ equity |
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117,588 |
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118,646 |
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Total liabilities and stockholders’ equity |
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$ |
138,231 |
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$ |
142,221 |
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6
Talkspace, Inc.
Condensed Consolidated Statements of Cash Flows
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Nine Months Ended |
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2024 |
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2023 |
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(in thousands) |
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Unaudited |
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Unaudited |
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Cash flows from operating activities: |
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Net loss |
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$ |
(66 |
) |
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$ |
(17,876 |
) |
Adjustments to reconcile net loss to net cash used in operating activities: |
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Depreciation and amortization |
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652 |
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913 |
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Stock-based compensation |
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7,290 |
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6,401 |
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Remeasurement of warrant liabilities |
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(794 |
) |
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647 |
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Decrease in accounts receivable |
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572 |
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1,668 |
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Decrease (increase) in other current assets |
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2,796 |
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(41 |
) |
Increase in accounts payable |
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2,188 |
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51 |
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Increase (decrease) in deferred revenues |
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438 |
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(733 |
) |
Decrease in accrued expenses and other current liabilities |
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(5,220 |
) |
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(5,785 |
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Other |
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(233 |
) |
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(108 |
) |
Net cash provided by (used in) operating activities |
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7,623 |
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(14,863 |
) |
Cash flows from investing activities: |
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Capitalized internal-use software costs |
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(3,768 |
) |
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— |
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Other |
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(69 |
) |
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(10 |
) |
Net cash used in investing activities |
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(3,837 |
) |
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(10 |
) |
Cash flows from financing activities: |
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Proceeds from exercise of stock options |
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1,616 |
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2,059 |
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Payments for employee taxes withheld related to vested stock-based awards |
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(2,312 |
) |
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(399 |
) |
Repurchase and cancellation of common stock |
|
|
(8,004 |
) |
|
|
— |
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Net cash (used in) provided by financing activities |
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|
(8,700 |
) |
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|
1,660 |
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Net decrease in cash and cash equivalents |
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|
(4,914 |
) |
|
|
(13,213 |
) |
Cash and cash equivalents at the beginning of the period |
|
|
123,908 |
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|
|
138,545 |
|
Cash and cash equivalents at the end of the period |
|
$ |
118,994 |
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|
$ |
125,332 |
|
7
Non-GAAP Financial Measures
In addition to our financial results determined in accordance with GAAP, we believe adjusted EBITDA, a non-GAAP measure, is useful in evaluating our operating performance, and our management uses it as a key performance measure to assess our operating performance. Because adjusted EBITDA facilitates internal comparisons of our historical operating performance on a more consistent basis, we use this measure for business planning purposes and in evaluating acquisition opportunities. We also use adjusted EBITDA to evaluate our ongoing operations and for internal planning and forecasting purposes. We believe that this non-GAAP financial measure, when taken together with the corresponding GAAP financial measures, provides meaningful supplemental information regarding our performance by excluding certain items that may not be indicative of our business, results of operations or outlook. We believe that the use of adjusted EBITDA is helpful to our investors as it is a metric used by management in assessing the health of our business and our operating performance. However, non-GAAP financial information is presented for supplemental informational purposes only, has limitations as an analytical tool and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP.
Some of the limitations of adjusted EBITDA include (i) adjusted EBITDA does not necessarily reflect capital commitments to be paid in the future and (ii) although depreciation and amortization are non-cash charges, the underlying assets may need to be replaced and adjusted EBITDA does not reflect these requirements. In evaluating adjusted EBITDA, you should be aware that in the future we will incur expenses similar to the adjustments described herein. Our presentation of adjusted EBITDA should not be construed as an inference that our future results will be unaffected by these expenses or any unusual or non-recurring items. Our adjusted EBITDA may not be comparable to similarly titled measures of other companies because they may not calculate adjusted EBITDA in the same manner as we calculate the measure, limiting its usefulness as a comparative measure. Adjusted EBITDA should not be considered as an alternative to income (loss) before income taxes, net income (loss), income (loss) per share, or any other performance measures derived in accordance with U.S. GAAP. When evaluating our performance, you should consider adjusted EBITDA alongside other financial performance measures, including our net income (loss) and other GAAP results.
A reconciliation is provided below for adjusted EBITDA to net income (loss), the most directly comparable financial measure stated in accordance with GAAP. Investors are encouraged to review our financial statements prepared in accordance with GAAP and the reconciliation of our non-GAAP financial measure to its most directly comparable GAAP financial measure, and not to rely on any single financial measure to evaluate our business. We do not provide a forward-looking reconciliation of adjusted EBITDA guidance as the amount and significance of the reconciling items required to develop meaningful comparable GAAP financial measures cannot be estimated at this time without unreasonable efforts. These reconciling items could be meaningful.
8
Adjusted EBITDA
We calculate adjusted EBITDA as net income (loss) adjusted to exclude (i) depreciation and amortization, (ii) interest and other expenses (income), net, (iii) tax benefit and expense, (iv) stock-based compensation expense, and (v) certain non-recurring expenses, where applicable.
Talkspace, Inc.
Reconciliation of Non-GAAP Results to GAAP Results
|
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Three Months Ended |
|
|
Nine Months Ended |
|
||||||||||
|
|
2024 |
|
|
2023 |
|
|
2024 |
|
|
2023 |
|
||||
(in thousands) |
|
Unaudited |
|
|
Unaudited |
|
|
Unaudited |
|
|
Unaudited |
|
||||
Net income (loss) |
|
$ |
1,874 |
|
|
$ |
(4,414 |
) |
|
$ |
(66 |
) |
|
$ |
(17,876 |
) |
Add: |
|
|
|
|
|
|
|
|
|
|
|
|
||||
Depreciation and amortization |
|
|
231 |
|
|
|
305 |
|
|
|
652 |
|
|
|
913 |
|
Financial (income), net (1) |
|
|
(1,701 |
) |
|
|
(779 |
) |
|
|
(5,123 |
) |
|
|
(2,915 |
) |
Taxes on income |
|
|
(74 |
) |
|
|
14 |
|
|
|
123 |
|
|
|
165 |
|
Stock-based compensation |
|
|
1,931 |
|
|
|
1,969 |
|
|
|
7,290 |
|
|
|
6,401 |
|
Non-recurring expenses (2) |
|
|
89 |
|
|
|
105 |
|
|
|
1,427 |
|
|
|
89 |
|
Adjusted EBITDA |
|
$ |
2,350 |
|
|
$ |
(2,800 |
) |
|
$ |
4,303 |
|
|
$ |
(13,223 |
) |
9
2024 Third Quarter Earnings Presentation October 29, 2024
Disclaimer This presentation contains certain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, as amended. All statements contained in this presentation that do not relate to matters of historical fact should be considered forward-looking, including statements regarding our financial condition, anticipated financial performance, achieving profitability, business strategy and plans, market opportunity and expansion and objectives of our management for future operations. These forward-looking statements generally are identified by the words “anticipate,” “believe,” “contemplate,” “continue,” “could,” “estimate,” “expect,” “forecast,” “future,” “intend,” “may,” “might,” “opportunity,” “plan,” “possible,” “potential,” “predict,” “project,” “should,” “strategy,” “strive”, “target,” “will,” or “would,” the negative of these words or other similar terms or expressions. The absence of these words does not mean that a statement is not forward-looking. Forward-looking statements are predictions, projections and other statements about future events that are based on current expectations and assumptions and, as a result, are subject to risks and uncertainties. Many important factors could cause actual future events to differ materially from the forward-looking statements in this presentation, including but not limited to: (i) our business and the markets we operate in are rapidly evolving; (ii) rapid technological change in our industry; (iii) our ability to secure clients' contract renewals; (iv) our ability to maintain and expand our network of therapists, psychiatrists and other providers; (v) a decline in the prevalence of enterprise-sponsored healthcare or the emergence of new technologies may adversely impact our DTE business; (vi) if our or our vendors’ security measures fail or are breached; (vii) changes in healthcare laws, regulations or trends and our ability to operate in the heavily regulated healthcare industry; and (viii) and the other factors, risks and uncertainties described in under the caption “Risk Factors” in our Annual Report on Form 10-K for the annual period ended December 31, 2023 filed with the Securities and Exchange Commission (“SEC”) on March 13, 2024, subsequent quarterly reports on Form 10-Q and in our other documents filed from time to time with the SEC. These filings identify and address other important risks and uncertainties that could cause actual events and results to differ materially from those contained in the forward-looking statements. Forward-looking statements speak only as of the date they are made. Readers are cautioned not to put undue reliance on forward-looking statements, and we assume no obligation and do not intend to update or revise these forward-looking statements, whether as a result of new information, future events, or otherwise. We do not give any assurance that we will achieve our expectations. Certain information contained in this presentation relate to or are based on studies, publications, surveys and other data obtained from third-party sources and the Company’s own internal estimates and research. While the Company believes these third-party sources to be reliable as of the date of this presentation, it has not independently verified, and makes no representation as to the adequacy, fairness, accuracy or completeness of, any information obtained from third-party sources, and you are urged not to give undue weight to such third-party information. While the Company believes its internal research is reliable, such research has not been verified by any independent source. This presentation may contain the measure Adjusted EBITDA, Adjusted EBITDA margin, and non-GAAP costs and expenses (including non-GAAP cost of revenue, research and development, sales and marketing, and general and administrative) which are non-GAAP financial measure. For additional information about the measure and a reconciliation to the most closely comparable GAAP measure see the Talkspace Investors Relations website at investors.talkspace.com. 2 2024 THIRD QUARTER EARNINGS PRESENTATION
$3934% USD, Millions Revenue1 and % Composition $6454% $3934% Payor Sessions2 Adjusted EBITDA3 PAYOR DTE 3Q 2024 Performance Highlights 3 CONSUMER Thousands USD, Millions Revenue is presented on an as-reported basis. Includes sessions from Managed Behavioral Health (“MBH”) and Employee Assistance Programs (“EAP”). Adjusted EBITDA is a non-GAAP financial measure. For a reconciliation to the most directly comparable GAAP measure, see the appendix to this presentation. 2024 THIRD QUARTER EARNINGS PRESENTATION
4 Strong Top-Line Momentum Robust YOY revenue growth, with 45% YoY increase from Payor, reflects significant demand for behavioral healthcare and our ability to attract new members Payor sessions +38% and unique active members +24% YoY Increased covered lives to more than 158m and launched Medicare coverage in 15 states DTE revenue increased 17% YoY, with a strong pipeline Meaningful Adjusted EBITDA Growth Cost discipline and benefits of scale drive meaningful growth in Adjusted EBITDA; three consecutive quarters of profitability Sequential Adjusted EBITDA growth of ~100%, vs. $2.8 million loss a year ago Adjusted EBITDA margin expansion to 5.0% highlights operating leverage 3Q 2024 Business Highlights (1) Adjusted EBITDA is a non-GAAP financial measure. For a reconciliation to the most directly comparable GAAP measure, see the appendix to this presentation. 2024 THIRD QUARTER EARNINGS PRESENTATION Strategic Partnership Initiatives Furthering partner ecosystem strengthens brand recognition and increases cost effectiveness of member acquisition Launched on Amazon Health Conditions program as first behavioral health partner to enhance discoverability, ease of coverage checks and enrollment Efficient Provider Network Expansion Grew provider network to 5,900+; up 24% YOY and 3% sequentially, intentionally moderating growth to reflect recent improvements in network efficiency Continued product improvements for provider efficiency and experience resulted in highest ever provider NPS
Revenue PAYOR DTE Revenue and Gross Profit 5 CONSUMER USD, Millions Gross Profit and % Margin GROSS PROFIT % MARGIN USD, Millions 2024 THIRD QUARTER EARNINGS PRESENTATION
Appendix 6
Operating Expenses NORMALIZED OPEX Operating Expense and Adjusted EBITDA1 7 SBC + NON-RECURRING USD, Millions Adjusted EBITDA1 ($4.0) ($2.8) $(6.4) NORMALIZED OPEX AS % OF REVENUE (1) Adjusted EBITDA is a non-GAAP financial measure. For a reconciliation to the most directly comparable GAAP measure, see the appendix to this presentation. 2024 THIRD QUARTER EARNINGS PRESENTATION USD, Millions
2024 Guidance1 Unchanged 8 Guidance based on current market conditions and expectations and what we know today. Adjusted EBITDA is a non-GAAP financial measure. We do not provide a forward-looking reconciliation of our guidance for adjusted EBITDA as the amount and significance of items required to develop meaningful comparable GAAP financial measures cannot be estimated at this time without unreasonable efforts. These special items could be meaningful. Reduce stress, build resilience, and increase self-understanding with self-guided courses, online classes, reflections and journal prompts Building mental fitness Revenue $185M to $195M +23% to +30% Y/Y Adjusted EBITDA2 $4M to $8M +$18M to $22M Y/Y 2024 THIRD QUARTER EARNINGS PRESENTATION
Non-GAAP Financial Measures In addition to our financial results determined in accordance with GAAP, we believe adjusted EBITDA, a non-GAAP measure, is useful in evaluating our operating performance, and our management uses it as a key performance measure to assess our operating performance. Because adjusted EBITDA facilitates internal comparisons of our historical operating performance on a more consistent basis, we use this measure for business planning purposes and in evaluating acquisition opportunities. We also use adjusted EBITDA to evaluate our ongoing operations and for internal planning and forecasting purposes. We believe that this non-GAAP financial measure, when taken together with the corresponding GAAP financial measures, provides meaningful supplemental information regarding our performance by excluding certain items that may not be indicative of our business, results of operations or outlook. We believe that the use of adjusted EBITDA is helpful to our investors as it is a metric used by management in assessing the health of our business and our operating performance. However, non-GAAP financial information is presented for supplemental informational purposes only, has limitations as an analytical tool and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP. Some of the limitations of adjusted EBITDA include (i) adjusted EBITDA does not necessarily reflect capital commitments to be paid in the future and (ii) although depreciation and amortization are non-cash charges, the underlying assets may need to be replaced and adjusted EBITDA does not reflect these requirements. In evaluating adjusted EBITDA, you should be aware that in the future we will incur expenses similar to the adjustments described herein. Our presentation of adjusted EBITDA should not be construed as an inference that our future results will be unaffected by these expenses or any unusual or non-recurring items. Our adjusted EBITDA may not be comparable to similarly titled measures of other companies because they may not calculate adjusted EBITDA in the same manner as we calculate the measure, limiting its usefulness as a comparative measure. Adjusted EBITDA should not be considered as an alternative to income (loss) before income taxes, net income (loss), income (loss) per share, or any other performance measures derived in accordance with U.S. GAAP. When evaluating our performance, you should consider adjusted EBITDA alongside other financial performance measures, including our net income (loss) and other GAAP results. A reconciliation is provided below for adjusted EBITDA to net income (loss), the most directly comparable financial measure stated in accordance with GAAP. Investors are encouraged to review our financial statements prepared in accordance with GAAP and the reconciliation of our non-GAAP financial measure to its most directly comparable GAAP financial measure, and not to rely on any single financial measure to evaluate our business. We do not provide a forward-looking reconciliation of adjusted EBITDA guidance as the amount and significance of the reconciling items required to develop meaningful comparable GAAP financial measures cannot be estimated at this time without unreasonable efforts. These reconciling items could be meaningful. 9 2024 THIRD QUARTER EARNINGS PRESENTATION
Reconciliation of Net Loss to Adjusted EBITDA Adjusted EBITDA We calculate adjusted EBITDA as net loss adjusted to exclude (i) depreciation and amortization, (ii) interest and other expenses (income), net, (iii) tax benefit and expense, (iv) stock-based compensation expense, and (v) certain non-recurring expenses, where applicable. 10 2024 THIRD QUARTER EARNINGS PRESENTATION