8-K
0001803901false0001803901talk:WarrantsMember2021-11-152021-11-150001803901us-gaap:CommonStockMember2021-11-152021-11-1500018039012021-11-152021-11-15

 

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

 

 

FORM 8-K

 

 

CURRENT REPORT

PURSUANT TO SECTION 13 OR 15(D)

OF THE SECURITIES EXCHANGE ACT OF 1934

Date of Report (Date of earliest event reported): November 15, 2021

 

 

Talkspace, Inc.

(Exact name of registrant as specified in its charter)

 

 

 

 

 

 

 

 

Delaware

 

001-39314

 

84-4636604

(State or other jurisdiction

of incorporation)

 

(Commission

File Number)

 

(I.R.S. Employer

Identification No.)

 

 

Address Not Applicable

 

Address Not Applicable

(Address of principal executive offices)

 

(Zip Code)

(212) 284-7206

(Registrant’s telephone number, including area code)

 

Not Applicable

(Former name or former address, if changed since last report)

 

 

Check the appropriate box below if the Form 8-K is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

 

Written communications pursuant to Rule 425 under the Securities Act

 

Soliciting material pursuant to Rule 14a-12 under the Exchange Act

 

Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act

 

Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act

 

Securities registered pursuant to Section 12(b) of the Act:

 

 

 

 

 

 

Title of each class

 

Trading

Symbol(s)

 

Name of each exchange

on which registered

Common stock, $0.0001 par value per share

 

TALK

 

Nasdaq Global Select Market

Warrants to purchase common stock

 

TALKW

 

Nasdaq Global Select Market

 

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

Emerging growth company

 

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.

 


 

 

 

 


Item 2.02 Results of Operations and Financial Condition.

Talkspace, Inc. (the “Company”) issued a press release on November 15, 2021 announcing its financial results for the three and nine months ended September 30, 2021. A copy of the press release issued in connection with this announcement is furnished as Exhibit 99.1 attached hereto.


The information in this Item 2.02, including the information contained in Exhibit 99.1 of this Current Report on Form 8-K, is being furnished hereby and shall not be deemed to be “filed” for the purposes of Section 18 of the Securities Exchange Act of 1934 (the “Exchange Act”), or otherwise subject to the liabilities of such section, nor shall such information be deemed incorporated by reference in any filing under the Securities Act of 1933 or the Exchange Act, except as shall be expressly set forth by specific reference in such a filing.

Item 9.01 Financial Statements and Exhibits.

(d) Exhibits
 

Exhibit

Number

 

Description

99.1

 

Press Release issued by Talkspace, Inc. dated November 15, 2021.

104

 

Cover Page Interactive Data File (embedded within the Inline XBRL document).


 

 

 


SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

 

 

 

Talkspace, Inc.

 

 

 

 

Date:

November 15, 2021

By:

/s/ Jennifer Fulk

 

 

 

Chief Financial Officer

 


EX-99.1

 

Exhibit 99.1

https://cdn.kscope.io/85ca82120eee1de005ed2d8ecc09f8bd-img227085625_0.jpg 

Talkspace Reports Third Quarter 2021 Financial Results

Net Revenue grew 23% year-over-year to approximately $26 million, driven by continued strong momentum in B2B

B2B eligible lives and completed B2B sessions grew 92% and 96%, respectively, versus the prior-year period

Active members grew 21% year-over-year to approximately 60,300

----------

NEW YORK, November 15, 2021 Talkspace, Inc. (“Talkspace”) (Nasdaq: TALK), a leading virtual behavioral healthcare company, today reported its financial results for the third quarter ended September 30, 2021.

Jennifer Fulk, Chief Financial Officer of Talkspace, commented: “While Net Revenue grew 23% year-over-year, driven by continued momentum in the B2B business, the overall financial results for the third quarter were disappointing. Q3 Net Revenue came in below management expectations due to a lower number of B2C customers and a one-time non-cash reserve adjustment for credit losses on receivables related to prior periods. The $223 million of available liquidity as of September 30 will allow Talkspace to invest in important operational enhancements and new initiatives that will continue to drive long‐term growth.”

Third Quarter 2021 Financial Highlights

Net Revenue of $26.4 million, a 23% increase over the prior-year period
Gross Profit of $14.2 million; Gross Margin of 54% compared to 70% in the prior-year period
Adjusted EBITDA loss of ($20.8) million, compared to ($2.0) million in the prior-year period
Net income of $1.5 million, compared to a net loss of ($2.7) million in the prior-year period

Key Operating Metrics

Total active members grew 21% year-over-year to approximately 60,300 as of September 30, 2021
B2B eligible lives grew 92% year-over-year to over 75 million as of September 30, 2021
71,300 completed B2B sessions, a 96% increase versus the prior-year period

Revenue

Net Revenue for the third quarter was $26.4 million, a 23% year‐over‐year increase. This metric came in below expectations due to a lower number of acquired customers in the direct‐to‐consumer business and an adjustment to reserves, which was only partially offset by growth in B2B Gross Revenue.
In the third quarter we increased the allowance for credit losses on receivables by $3.4 million, of which $2.8 million related to prior quarters. Excluding the impact of this one‐time non‐cash adjustment, consolidated Revenue would have been $29.2 million, up 37% year‐over‐year.
Direct‐to‐consumer Revenue was $18.6 million, a 10% year‐over‐year increase in the third quarter. The slowdown in the B2C business resulted in part from delays in launching new products and features, as well as a decline in conversion rates.
B2B Revenue was $7.7 million, a 69% increase year‐over‐year, with the continued strong performance of recurring revenue coming from PEPM fees, which approximately tripled year‐over‐year.

Gross Margin

Gross profit was $14.2 million in the third quarter, compared to $15.1 million in the prior-year quarter. Gross margin was 54% compared to 70% a year ago. This decline was due to the increase in the reserve for credit losses on receivables, revenue mix shift towards B2B, and the continued investment in W2 therapist network.
Excluding the reserve adjustment related to prior quarters, gross profit and margin for the quarter would have been $17.0 million and 58%, respectively.

 


 

Net Income

Net income was $1.5 million compared to a net loss of $2.7 million in the prior‐year period. This reflects a $26.9 million non‐cash gain resulting from the revaluation of the warrants’ liabilities, driven by lower share price.

 

The following table summarizes the Company’s performance during the third quarter of 2021, compared to the same period in 2020:

 



Three Months Ended September 30,

 

 

Period-Over-Period

(Values in thousands, except B2B eligible lives and percentages)

2021

 

 

2020

 

 

Change

Number of B2B eligible lives at period end (in millions)

 

75.3

 

 

 

39.2

 

 

92%

Total number of active members at period end

 

60.3

 

 

 

49.9

 

 

21%

Total number of completed B2B sessions

 

71.3

 

 

 

36.4

 

 

96%





Net revenue

$

26,359

 

 

$

21,505

 

 

23%

Gross profit

 

14,172

 

 

 

15,091

 

 

(6%)

Gross margin %

 

53.8

%

 

 

70.2

%

 

(1,600) basis points

Operating expenses

 

39,399

 

 

 

17,495

 

 

125%

Net income (loss)

 

1,505

 

 

 

(2,692

)

 

*

Adjusted EBITDA (1)

$

(20,849

)

 

$

(2,049

)

 

*

 

* Not meaningful

(1) Adjusted EBITDA is a non-GAAP financial measure. Refer to “Reconciliation of Non-GAAP Results to GAAP Results” table below.

 

 

Conference Call and Webcast Details

The Company will host a conference call at 5:00 p.m. E.T. on Monday, November 15th, to discuss these results and management’s outlook for future financial and operational performance. A live audio webcast will be available online at https://investors.talkspace.com/. The conference call can also be accessed by dialing (800) 708-4540 for U.S. participants, or (847) 619-6397 for international participants, and referencing participant code 50240837. A replay of the call will be available via webcast for on-demand listening shortly after the completion of the call, at the same web link, and will remain available for approximately 90 days.

 

About Talkspace

Talkspace is a leading virtual behavioral healthcare company enabled by a purpose-built technology platform. As a digital healthcare company, all care is delivered through an easy-to-use and fully encrypted web and mobile platform, consistent with HIPAA and other state regulatory requirements.

 

Today, the need for care feels more urgent than ever. When seeking treatment, whether it’s psychiatry or adolescent, individual or couples therapy, Talkspace offers treatment options for almost every need. With Talkspace, members can send their dedicated therapists text, video, and voice messages anytime, from anywhere, and engage in live video sessions. As of September 2021, over 2 million people have used Talkspace, and over 75 million lives were covered for Talkspace through insurance and employee assistance programs or other network behavioral health paid benefit programs.

 

 


 

For more information about Talkspace commercial relationships, visit https://business.talkspace.com.

To learn more about online therapy, please visit https://www.talkspace.com/online-therapy.

To learn more about Talkspace Psychiatry, please visit https://www.talkspace.com/psychiatry.

 

Forward Looking Statements

 

This press release contains certain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, as amended. All statements contained in this press release that do not relate to matters of historical fact should be considered forward-looking, including statements regarding our financial condition, anticipated financial performance, business strategy and plans, market opportunity and expansion and objectives of our management for future operations. These forward-looking statements generally are identified by the words “anticipate,” “believe,” “contemplate,” “continue,” “could,” “estimate,” “expect,” “forecast”, “future”, “intend,” “may,” “might”, “opportunity”, “plan,” “possible”, “potential,” “predict,” “project,” “should,” “strategy”, “strive”, “target,” “will,” or “would”, the negative of these words or other similar terms or expressions. The absence of these words does not mean that a statement is not forward-looking. Forward-looking statements are predictions, projections and other statements about future events that are based on current expectations and assumptions and, as a result, are subject to risks and uncertainties. Many important factors could cause actual future events to differ materially from the forward-looking statements in this press release, including but not limited to: our history of losses; the rapid evolution of our business and the markets in which we operate; our ability to continue growing at the rates we have historically grown, or at all; the development of the virtual behavioral health market; COVID-19 and its impact on business and economic conditions; competition in our industry; and our relationships with affiliated professional entities to provide physician and other professional services. The foregoing list of factors is not exhaustive. You should carefully consider the foregoing factors and the other risks and uncertainties described in under the caption “Risk Factors” in our prospectus dated July 12, 2021 (File No. 333-257686), as filed with the Securities and Exchange Commission (“SEC”) pursuant to Rule 424(b)(4) under the Securities Act of 1933, as amended, our Quarterly Report on Form 10-Q for the quarterly period ended September 30, 2021 to be filed with the SEC, and our other documents filed from time to time with the SEC. These filings identify and address other important risks and uncertainties that could cause actual events and results to differ materially from those contained in the forward-looking statements. Forward-looking statements speak only as of the date they are made. Readers are cautioned not to put undue reliance on forward-looking statements, and we assumes no obligation and do not intend to update or revise these forward-looking statements, whether as a result of new information, future events, or otherwise. We do not give any assurance that we will achieve our expectations.

 

Contacts

‍For Investors:

Westwicke, an ICR Company

Bob East / Asher Dewhurst / Jordan Kohnstam

443-213-0500

TalkspaceIR@westwicke.com

 

 

 

 


 

Talkspace, Inc.

Condensed Consolidated Statements of Income (Loss)

(Unaudited)

 

 

Three months ended
September 30,

 

 

Variance

 

 

Nine months ended
September 30,

 

 

Variance

 

 

 

2021

 

 

2020

 

 

$

 

 

%

 

 

2021

 

 

2020

 

 

$

 

 

%

 

(in thousands, except percentages and per share data)

 

 

 

 

Consumer revenue

 

$

18,631

 

 

$

16,923

 

 

$

1,708

 

 

 

10.1

 

 

$

58,286

 

 

$

42,208

 

 

$

16,078

 

 

 

38.1

 

Commercial revenue

 

 

7,728

 

 

 

4,582

 

 

 

3,146

 

 

 

68.7

 

 

 

26,213

 

 

 

8,294

 

 

 

17,919

 

 

 

216.0

 

Total revenue

 

 

26,359

 

 

 

21,505

 

 

 

4,854

 

 

 

22.6

 

 

 

84,499

 

 

 

50,502

 

 

 

33,997

 

 

 

67.3

 

Cost of revenues

 

 

12,187

 

 

 

6,414

 

 

 

5,773

 

 

 

90.0

 

 

 

33,698

 

 

 

17,394

 

 

 

16,304

 

 

 

93.7

 

Gross profit

 

 

14,172

 

 

 

15,091

 

 

 

(919

)

 

 

(6.1

)

 

 

50,801

 

 

 

33,108

 

 

 

17,693

 

 

 

53.4

 

Operating expenses:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Research and development, net

 

 

4,278

 

 

 

2,199

 

 

 

2,079

 

 

 

94.5

 

 

 

12,023

 

 

 

7,327

 

 

 

4,696

 

 

 

64.1

 

Clinical operations

 

 

1,896

 

 

 

899

 

 

 

997

 

 

 

110.9

 

 

 

5,886

 

 

 

2,535

 

 

 

3,351

 

 

 

132.2

 

Sales and marketing

 

 

26,431

 

 

 

12,660

 

 

 

13,771

 

 

 

108.8

 

 

 

75,125

 

 

 

30,020

 

 

 

45,105

 

 

 

150.2

 

General and administrative

 

 

6,794

 

 

 

1,737

 

 

 

5,057

 

 

 

291.1

 

 

 

23,112

 

 

 

4,198

 

 

 

18,914

 

 

 

450.5

 

Total operating expenses

 

 

39,399

 

 

 

17,495

 

 

 

21,904

 

 

 

125.2

 

 

 

116,146

 

 

 

44,080

 

 

 

72,066

 

 

 

163.5

 

Operating loss

 

 

(25,227

)

 

 

(2,404

)

 

 

(22,823

)

 

 

(949.4

)

 

 

(65,345

)

 

 

(10,972

)

 

 

(54,373

)

 

 

(495.6

)

Financial income (expense), net

 

 

26,743

 

 

 

(285

)

 

 

27,028

 

 

 *

 

 

 

23,700

 

 

 

(254

)

 

 

23,954

 

 

 *

 

Income (loss) before taxes on income

 

 

1,516

 

 

 

(2,689

)

 

 

4,205

 

 

 

156.4

 

 

 

(41,645

)

 

 

(11,226

)

 

 

(30,419

)

 

 

(271.0

)

Taxes on income

 

 

11

 

 

 

3

 

 

 

8

 

 

 

266.7

 

 

 

29

 

 

 

12

 

 

 

17

 

 

 

141.7

 

Net income (loss)

 

 

1,505

 

 

 

(2,692

)

 

 

4,197

 

 

 

155.9

 

 

 

(41,674

)

 

 

(11,238

)

 

 

(30,436

)

 

 

(270.8

)

Net income (loss) per share (1):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic

 

$

0.01

 

 

$

(0.20

)

 

$

0.21

 

 

 

104.9

 

 

$

(0.64

)

 

$

(0.84

)

 

$

0.20

 

 

 

23.4

 

Diluted

 

$

0.01

 

 

$

(0.20

)

 

$

0.21

 

 

 

104.5

 

 

$

(0.64

)

 

$

(0.84

)

 

$

0.20

 

 

 

23.4

 

Weighted average number of common shares (1):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic

 

 

152,268

 

 

 

13,375

 

 

 

 

 

 

 

 

 

64,638

 

 

 

13,349

 

 

 

 

 

 

 

Diluted

 

 

165,179

 

 

 

13,375

 

 

 

 

 

 

 

 

 

64,638

 

 

 

13,349

 

 

 

 

 

 

 

* = not meaningful

(1) Prior period results have been adjusted to reflect the exchange of Old Talkspace’s common stock for Talkspace’s common stock at an exchange ratio of approximately 1.134140 in June 2021 as a result of the Business Combination.

 

 


 

Talkspace, Inc.

Condensed Consolidated Balance Sheets

 

 

September 30, 2021

 

 

December 31, 2020

 

(in thousands)

 

(Unaudited)

 

 

 

 

ASSETS

 

 

 

 



 

CURRENT ASSETS:

 



 

 



 

Cash and cash equivalents

 

$

222,865

 

 

$

13,248

 

Accounts receivable, net

 

 

5,318

 

 

 

5,914

 

Other current assets

 

 

10,023

 

 

 

1,515

 

Total current assets

 

 

238,206

 

 

 

20,677

 

Property and equipment, net

 

 

658

 

 

 

175

 

Deferred issuance costs

 

 

-

 

 

 

692

 

Intangible assets, net

 

 

3,876

 

 

 

5,195

 

Goodwill

 

 

6,134

 

 

 

6,134

 

Other long-term assets

 

 

82

 

 

 

-

 

Total assets

 

$

248,956

 

 

$

32,873

 

 

 

 

 

 

 

 

LIABILITIES, CONVERTIBLE PREFERRED STOCK AND
   STOCKHOLDERS’ DEFICIT

 



 

 



 

 

 

 

 

 

 

 

CURRENT LIABILITIES:

 



 

 



 

Accounts payable

 

$

14,039

 

 

$

7,901

 

Deferred revenues

 

 

8,302

 

 

 

5,172

 

Accrued expenses and other current liabilities

 

 

7,634

 

 

 

7,416

 

Total current liabilities

 

 

29,975

 

 

 

20,489

 

 

 

 

 

 

 

 

Warrant liabilities

 

 

12,012

 

 

 

-

 

Other long-term liabilities

 

 

86

 

 

 

-

 

Total liabilities

 

 

42,073

 

 

 

20,489

 

 

 

 

 

 

 

 

Convertible preferred stock

 

 

-

 

 

 

111,282

 

 

 

 

 

 

 

 

STOCKHOLDERS’ EQUITY (DEFICIT):

 



 

 



 

 

 

 

 

 

 

 

Common stock (1)

 

 

15

 

 

 

1

 

Additional paid-in capital (1)

 

 

357,330

 

 

 

9,889

 

Accumulated deficit

 

 

(150,462

)

 

 

(108,788

)

Total stockholders’ equity (deficit)

 

 

206,883

 

 

 

(98,898

)

Total liabilities, convertible preferred stock and stockholders’ equity (deficit)

 

$

248,956

 

 

$

32,873

 

(1) Prior period results have been adjusted to reflect the exchange of Old Talkspace’s common stock for Talkspace’s common stock at an exchange ratio of approximately 1.134140 in June 2021 as a result of the Business Combination.

 

 


 

Talkspace, Inc.

Condensed Consolidated Statements of Cash Flows

(Unaudited)

 

 

Nine months ended
September 30,

 

(in thousands)

 

2021

 

 

2020

 

Cash flows from operating activities:

 

 

 

 

 

 

Net loss

 

$

(41,674

)

 

$

(11,238

)

Adjustments to reconcile net loss to net cash used in operating activities:

 

 

 

 

 

 

Depreciation and amortization

 

 

1,458

 

 

 

55

 

Amortization of debt issuance cost

 

 

175

 

 

 

 

Stock-based compensation

 

 

20,584

 

 

 

1,069

 

Change in fair value of warrants

 

 

(23,842

)

 

 

 

Increase in accounts receivable

 

 

596

 

 

 

(3,045

)

Increase in other current assets

 

 

(8,515

)

 

 

(1,108

)

Increase in accounts payable

 

 

7,113

 

 

 

2,021

 

Increase in deferred revenues

 

 

3,130

 

 

 

3,390

 

(Decrease) increase in accrued expenses and other current liabilities

 

 

(134

)

 

 

2,193

 

Net cash used in operating activities

 

 

(41,109

)

 

 

(6,663

)

Cash flows from investing activities:

 

 

 

 

 

 

Purchase of property and equipment

 

 

(622

)

 

 

(43

)

Proceeds from restricted long-term bank deposit

 

 

 

 

 

414

 

Net cash (used in) provided by investing activities

 

 

(622

)

 

 

371

 

Cash flows from financing activities:

 

 

 

 

 

 

Proceeds from reverse capitalization, net of transaction costs

 

 

249,428

 

 

 

 

Proceeds from borrowings

 

 

6,000

 

 

 

 

Repayment of borrowings

 

 

(6,000

)

 

 

 

Payment of debt issuance costs

 

 

(50

)

 

 

 

Proceeds from exercise of stock options

 

 

1,970

 

 

 

62

 

Net cash provided by financing activities

 

 

251,348

 

 

 

62

 

Change in cash and cash equivalents

 

 

209,617

 

 

 

(6,230

)

Cash and cash equivalents at the beginning of the period

 

 

13,248

 

 

 

39,632

 

Cash and cash equivalents at the end of the period

 

$

222,865

 

 

$

33,402

 

 

 


 

Non-GAAP Financial Measures

In addition to our financial results determined in accordance with GAAP, we believe adjusted EBITDA, a non-GAAP measure, is useful in evaluating our operating performance. We use adjusted EBITDA to evaluate our ongoing operations and for internal planning and forecasting purposes. We believe that this non-GAAP financial measure, when taken together with the corresponding GAAP financial measures, provides meaningful supplemental information regarding our performance by excluding certain items that may not be indicative of our business, results of operations or outlook. We believe that the use of adjusted EBITDA is helpful to our investors as it is a metric used by management in assessing the health of our business and our operating performance. However, non-GAAP financial information is presented for supplemental informational purposes only, has limitations as an analytical tool and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP. In addition, other companies, including companies in our industry, may calculate similarly titled non-GAAP measures differently or may use other measures to evaluate their performance, all of which could reduce the usefulness of our non-GAAP financial measure as a tool for comparison. A reconciliation is provided below for this non-GAAP financial measure to net loss, the most directly comparable financial measure stated in accordance with GAAP. Investors are encouraged to review our GAAP financial measure and the reconciliation of our non-GAAP financial measure to its most directly comparable GAAP financial measure, and not to rely on any single financial measure to evaluate our business.

Adjusted EBITDA

Adjusted EBITDA is a key performance measure that our management uses to assess our operating performance. Because adjusted EBITDA facilitates internal comparisons of our historical operating performance on a more consistent basis, we use this measure for business planning purposes and in evaluating acquisition opportunities.

We calculate adjusted EBITDA as net loss adjusted to exclude (i) interest and other expenses (income), net, (ii) tax benefit and expense, (iii) depreciation and amortization (iv) stock-based compensation expense and (v) business combination and other financing expenses.

 

Talkspace, Inc.

Reconciliation of Non-GAAP Results to GAAP Results

 

 

Three months ended
September 30,

 

 

Nine months ended
September 30,

 

(in thousands)

 

2021

 

 

2020

 

 

2021

 

 

2020

 

Net income (loss)

 

$

1,505

 

 

$

(2,692

)

 

$

(41,674

)

 

$

(11,238

)

Add:

 

 

 

 

 

 

 

 

 

 

 

 

Depreciation and amortization

 

 

503

 

 

 

19

 

 

 

1,458

 

 

 

55

 

Financial (income) expense, net (1)

 

 

(26,743

)

 

 

285

 

 

 

(23,700

)

 

 

254

 

Taxes on income

 

 

11

 

 

 

3

 

 

 

29

 

 

 

12

 

Stock-based compensation

 

 

3,875

 

 

 

336

 

 

 

20,584

 

 

 

1,069

 

Adjusted EBITDA

 

$

(20,849

)

 

$

(2,049

)

 

$

(43,303

)

 

$

(9,848

)

(1) For the three months ended September 30, 2021, financial income, net primarily consisted of $26.9 million in gains resulting from the revaluation of warrant liabilities. For the nine months ended September 30, 2021, financial income, net primarily consisted of $28.3 million in gains resulting from the revaluation of warrant liabilities, partially offset by $4.2 million in warrant issuance costs in connection with the close of the Business Combination.

 

 


 

Talkspace, Inc.

Active Members and B2B Eligible Lives

 

Three months ended,

 

 

Mar. 31, 2020

 

 

Jun. 30, 2020

 

 

Sep. 30, 2020

 

 

Dec. 31, 2020

 

 

Mar. 31, 2021

 

 

Jun. 30, 2021

 

 

Sep. 30, 2021

 

Active members (in thousands) (1)

29.4

 

 

 

44.0

 

 

 

49.9

 

 

 

50.0

 

 

 

58.7

 

 

 

59.4

 

 

 

60.3

 

B2B eligible lives (in millions) (1)

 

9.5

 

 

 

33.7

 

 

 

39.2

 

 

39.4

 

 

 

49.5

 

 

 

71.9

 

 

 

75.3

 

(1) Historical amounts have been updated to be comparable to current period presentation.

 

Key Business Metrics

Active Members: We consider members “active” (i) in the case of our B2C members, commencing on the date such member initiates contact with a provider on our platform until the term of their monthly, quarterly or bi-annual subscription plan expires, unless terminated early, and (ii) in the case of our B2B members, if such members have engaged on our platform during the preceding 25 days, such as sending a text, video or audio message to, or participating in a video call with, a provider, completing a satisfaction or progress report survey or signing up for our platform. While a growth in active members typically highlights strong engagement with our members, not all active members are associated with revenue in that particular period.

B2B Eligible Lives: We consider B2B lives “eligible” if such persons are eligible to receive treatment on the Talkspace platform, in the case of its enterprise clients, while their employer is under an active contract with Talkspace, or, in the case of health plan clients, at an agreed upon reimbursement rate through insurance under an employee assistance program or other network behavioral health paid benefit program. There may be instances where a person may be covered through multiple solutions, typically through behavioral health plans and employee assistance programs. In these instances, the person is counted each time they are covered in the B2B eligible lives calculation, which may cause this amount to reflect a higher number of members than we actually serve.